STIE Perbanas Surabaya

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Rabu, 04 Mei 2016 06:49

Yudi Sutarso, SE., M.Si.

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  • + Nama: Yudi Sutarso, SE., M.Si.
  • + Bidang Keahlian: Manajemen
  • + Jabatan Akademik: Lektor Kepala
  • + Pendidikan Terakhir: S2 Universitas Gajah Mada

 

 

A. RIWAYAT PENDIDIKAN

  S-1 S-2 S-3
Nama Perguruan Tinggi Univ Jember UGM UI (on going)
Bidang Ilmu Manajemen Manajemen Manajemen

 

B. PENELITIAN

No. Tahun Judul Penelitian

Sumber

Pendanaan

1 2003a ”Efek Mediasi Komitmen Multidimensional pada Aktivitas Relationship Marketing dan Retensi dalam Organisasi Sosial. STIE Perbanas Surabaya
2 2003b ”Kepuasan Pelanggan pada Perguruan Tinggi : Mengukur Kinerja Kualitas dari Perspektif Pelanggan STIE Perbanas Surabaya
3 2003c ”Pengaruh Desiminasi Pengetahuan Organisasional dan Komitmen pada Perilaku Ko-produksi dalam Organisasi Kemahasiswaan Ekstrauniversiter. STIE Perbanas Surabaya
4 2003  ”Implementasi Relationship Marketing melalui Word Wide Web pada Perguruan Tinggi di Indonesia,” STIE Perbanas Surabaya
5 2003 Service Quality and Customer Satisfaction in Higher Education: Developing Quality Performance from Customer Perspective. STIE Perbanas Surabaya
6 2003d Service Quality in Higher Education: Developing Quality Education through Satisfaction,” STIE Perbanas Surabaya
7 2003e “Implementasi Relationship Marketing dalam Meningkatkan Komitmen pada Organisasi Kemahasiswaan di Surabaya. STIE Perbanas Surabaya
8 2004 ”Kualitas Jasa, Kepuasan Pelanggan dan Respon Perilaku dalam Pendidikan Akuntansi. STIE Perbanas Surabaya
9 2005 “Orientasi Pasar melalui Internal Marketing dalam Meningkatkan Komitmen Pelanggan Internal”, STIE Perbanas Surabaya
10 2006 Aktivitas Relationship Marketing : Fenomena dan Pengaruhnya pada Perilaku Keanggotaan dan Komitmen dalam Organisasi, STIE Perbanas Surabaya
11 2007 Memahami Dinamika Kepuasan Kerja, Komitmen dan Retensi : Studi Pada Pengajar Pendidikan Pra Sekolah, STIE Perbanas Surabaya
12 2008 Aktivitas Relationship Marketing: Operasionalisasi dan Implementasi dalam Organisasi. STIE Perbanas Surabaya
13 2008
The Student Lifestyle of Higher Education :The Implication for Managing Student Activities and Services,
STIE Perbanas Surabaya
14 2009 Relationship Marketing on Universities: Challenge of Higher Education in Indonesia, STIE Perbanas Surabaya
15 2009 The Role of Trust and Values in Service Quality-Loyalty Model in Banking Industry, STIE Perbanas Surabaya
16 2009 Pemetaan (segmentasi) Nasabah Perbankan Islam di Surabaya : Hubungan antara Manfaat yang Dicari dan Aspek Demografi STIE Perbanas Surabaya
17 2010 E-Survey on Service Quality of University: Promotion of E-Technology Based Services, STIE Perbanas Surabaya
18 2010 The Role of Bank Branch Facing Global Business : Empiric Study of Perception of Banking Employee in Indonesia, STIE Perbanas Surabaya
19 2011 Benefit Sought in Higher Education: Bases for Establishing Service Quality Standard, STIE Perbanas Surabaya
20 2011 Internal Marketing On Sales Unit: The Effect Of Control And Role Ambiguity On Indonesian Salesperson Performance, STIE Perbanas Surabaya
21 2011 Factors Influencing to Intention to Buy Extension Brand: Study On Banking Services STIE Perbanas Surabaya
22 2012 The Shifting of Students’ Benefit Sought in Selecting University in Indonesia: The Efforts to Improve Customer Value,  STIE Perbanas Surabaya
23 2012 Relationship Marketing:  Meta-Analysis Of Development And Methodology Classification.. STIE Perbanas Surabaya
24 2012 Lifestyle Segmentation : The Comparison of Conventional and Islamic Banking Customer in Indonesia, STIE Perbanas Surabaya
15 2013 Lifestyle Segmentation : The Comparison of Conventional and Islamic Banking Customer in Indonesia STIE Perbanas Surabaya
16 2015 Independent Value Creation : Concept, Activities and Implications, STIE Perbanas Surabaya
17 2015 Understanding Customer Co-creation: Grouping, Characteristic and Implication, STIE Perbanas Surabaya

 

 

C. PUBLIKASI PENELITIAN/ARTIKEL

No. Judul Artikel Ilmiah Nama Jurnal Volume/Nomor/Tahun
1 E-Survey on Service Quality of University: Promotion of E-Technology Based Services, International Journal of Business and Information, 6 /1/ 2010
2 Lifestyle Segmentation : The Comparison of Conventional and Islamic Banking Customer in Indonesia, Journal of Distribution Science, 10/8/2012

 

 

D. PENYAMPAIAN MAKALAH PADA PERTEMUAN/SEMINAR ILMIAH

No. Nama Pertemuan Ilmiah / Seminar Judul Artikel Ilmiah Waktu dan Tempat
1 2011 in The 2011 International Conference on Asia Pacific Business Innovation & Technology Management Marketing of Private University Facing Global Economy: Balancing International Standard and Sustainability Bali, Indonesia on January 23-25, 2011
2 International Conference “ Managing Excellence for Emerging Global Paradigm in Business & Technology Benefit Sought in Higher Education: Bases for Establishing Service Quality Standard July 15-16 2011 at Indore, India
3 The 9th International Conference on Multinational Enterprises Internal Marketing On Sales Unit: The Effect Of Control And Role Ambiguity On Indonesian Salesperson Performance College of Business , Chinese Culture University, Taipei, Taiwan, R.O.C. on March 28-30, 2011
4 BAI 2011 International Conference on Business and Informatio Factors Influencing to Intention to Buy Extension Brand: Study On Banking Services Bangkok, Thailand, July 4-6,   2011
5 The Shifting of Students’ Benefit Sought in Selecting University in Indonesia: The Efforts to Improve Customer Value 2td International Conference on Business and Banking, and CSR-UN Conference 2-3 February 2012, Bali, Indonesia
6 the 3rd International Conference On Business And Economic Research (3rd ICBER 2012), Relationship Marketing:  Meta-Analysis Of Development And Methodology Classification 12-13 March 2012,  Bandung.
7 The Summer 2012 International Conference Lifestyle Segmentation : The Comparison of Conventional and Islamic Banking Customer in Indonesia Seoul Korea, 13-16 July 2012,
8 The China Marketing International Conference The Mediating Effects of Customer Value on the Relationship of Co-production and Satisfaction Xuzhou, Jhiansu, China, 12-15 July 2013.
9 The Asia Pacific Marketing and Management Conference Co-creation Activities in Higher Education Services: The Mediating Role of Trust Kuching, Sarawak, Malaysia, 20 – 22 November 2013.
10

The 4th International Conference on

Management, Finance and Entrepreneurship

Independent Value Creation : Concept, Activities and

Implications,

Indonesia, Medan,

11 - 12 April 2015

11

The 1th Annual International

Conference on Multidiciplinary in Management

Understanding Customer Co-creation: Grouping, Characteristic

and Implication,

,

Bangkok,

Thailand, 30-31 October 2015

 

E. PENGHARGAAN YANG PERNAH DIRAIH

No. Jenis Penghargaan Institusi pemberi Penghargaan Tahun
1 The 3th Winner on Acer E Learning Competition Acer 2008
2 Distinguished Paper Award in The 2010 International Conference on e-Commerce, e-Administration, e-Society, e-Education, and e-Technology (e-CASE & e-Tech 2010) International, Knowledge Association of Taiwan (KAT) 2010
3 The Best Paper and The Winner Award in Lomba Penulisan Ilmiah and Seminar in Forum Riset Perbankan Syariah II Bank Indonesia 2010
4 The Best Paper Award in The BAI 2011 International Conference on Business and Information BAI 2011
5 Distinguished Research Award in The Summer 2012 International Conference Korea Distribution Science Association (KODISA), 2012

 

F. PENULISAN BUKU

No. Judul Penerbit Tahun
1 Marketing in Pratice Ghalia 2010

 

G. ORGANISASI

No. Organisasi Jabatan Tahun
1 ISEI Surabaya Anggota Sekarang

Alamat Kampus

  • Kampus 1: Jl. Nginden Semolo 34-36 Surabaya
  • Kampus 2: Jl. Wonorejo Timur 16 Surabaya
  • Telp. 031-5947151, 031-5947152 Fax. 031-5935937
  • Hotline Telp/SMS/WA: 0858 9597 9800
  • email: humas@perbanas.ac.id
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